Refund & Cancellation Policy

The Free plan has no time limit and no card required. We strongly suggest using it before paying, so you know what you are buying.

• Cancel any time from Settings in your account. No email required, no retention call.
• Cancellation stops the next renewal. It does not end your current period.
• You keep Pro features until the period you have already paid for runs out, then the account reverts to Free.
• Your bookmarks are never deleted because you downgraded. Limits apply to creating new items, not to keeping existing ones.

• Within 7 days of your first Pro payment: full refund, no questions asked. Email us and we will process it.
• Accidental renewal: if you were charged for a new period and had not used Pro in that period, tell us within 14 days and we will refund it.
• Duplicate or incorrect charge: refunded in full, always.
• Extended outage: if the service was unusable for a prolonged period, contact us and we will credit or refund the affected time.

• Periods you have already used, outside the cases above.
• Accounts terminated for breaching the Terms of Service.
• Third-party AI provider costs billed to your own API key by that provider - we never charge those and cannot refund them.

Email contact@zenofuse.com from the address on the account, with the approximate payment date. We aim to reply within 2 business days and to approve or explain within 5. Approved refunds are returned by Razorpay to the original payment method, which normally takes 5 to 10 business days depending on your bank.